Thank you for applying for a trade account at www.prestigebuyonline.com. Please note, it can take up to 48-hours for your account to be approved.

 

What you should know when buying online:

    

    1- Online Accounts 

1.1 - Prestigebuyonline.com Is the B2B online branch of Prestige Food and Wine Ltd. Prestige has an established history of importing and distributing Italian Food and Drink at very competitive prices. Online accounts benefit from cheaper prices when compared to our standard catalogue. These accounts are only available to the catering trade.

1.2 -  Accounts are subject to confirmation of business. Private accounts will not be accepted. Private customers can purchase many of our items at www.prestigeitalianwines.co.uk

 

2- Placing your order

 

2.2 - For local deliveries orders can be placed up until 12 midnight the day before your next established delivery day.

 

2.3 - For deliveries outside our delivery routes (National Delivery Service), orders can be placed at any time. We aim to deliver within 48-hours from receipt of order. This is subject to location.

 

2.4 - Minimum order is £50.00. You can however place multiple orders within the same day up to 12 midnight without the minimum basket restriction after you have placed your first order of £50.00 or more.

 

2.5 - We always aim to keep items well stocked and up to date. In instances where stock is not available, we will send you a replacement product of similar price and quality. Should you not wish to keep it, a refund will be issued.



3- Payment 

3.1 - At the checkout, please ensure you always complete the Payment Confirmation and security steps in the Barclaycard Payment screen. Failure to do this, will lead to cancellation of your order.

 

3.2 - Your online account benefits from lower prices as payment is due at time of purchase. Please note that payment is only captured by Prestige Food and Wine Ltd after an invoice is raised, regardless of when the order was placed. We do this to allow potential changes to your order due to stock issues or variable weight products such as cheese and charcuterie. 

 

3.3 - In the eventuality that items are added to your order manually or your order has to be placed manually (Standing orders, issues with log-in, etc), payment will automatically be due. In this instance we will capture the funds using stored payment details. (We do not store your Credit/debit card information. Barclays payment gateway allows new transactions using Alias History to capture new payments). By having an online account, you are agreeing that payment will be captured at point of invoicing. If payment fails, your invoice becomes overdue. You will be contacted with payment options.

 

3.4 - Refunds/credits. Where there is a need to compensate you for damaged items, missing items, or items not accepted by you, we will issue a refund back to the account from which you paid for the order originally. This will take up to 3 working days from the day the relevant documents reach our accounts department. We do not issue credit notes to online accounts.



1- Delivery

1.1 - Delivery-days to your postcode are fixed. We will inform you as to which day we serve you as part of the account approval process. Delivery-days are also visible and available for selection at the checkout. 

 

1.2 - Deliveries to zones outside our fleet delivery routes are made using a palletised service (Up to 1200kg). There is a fixed delivery cost for this which varies according to location. You will be informed of cost before account approval.

 

1.3 - We deliver from 6am and aim to reach you as early as possible. Wherever possible we encourage customers to grant access to their premises outside business hours, so goods can be left in a secure environment. You can arrange this by emailing fleet@prestigefoodandwine.com. In cases where this is not possible please inform us of relevant delivery instructions.