1 - Online Accounts
1.1 - Prestigebuyonline.com Is the B2B online branch of Prestige Food and Wine Ltd. Prestige has an established history of importing and distributing Italian Food and Drink at very competitive prices. Online accounts benefit from cheaper prices when compared to our standard catalogue. These accounts are only available to the catering trade.
1.2 - Accounts are subject to confirmation of business. Private accounts will not be accepted. Private customers can purchase many of our items at www.casadelgusto.uk
2- Placing your order
2.1 - For local deliveries orders can be placed up until 12 midnight the day before your next established delivery day.
2.2 - For deliveries outside our delivery routes (National Delivery Service), orders can be placed at any time. We aim to deliver within 48-hours from receipt of order. This is subject to location.
2.3 - Minimum order for delivery to most postcodes is £80.00. Delivery to some postcodes may require a larger minimum order. You will be informed of the amount prior to enabling your account. You can place multiple orders after placing your original £80.00+ order, with no minimum order restriction, up to midnight the day before the original order is due.
2.4 - We always aim to keep items well stocked and up to date. In instances where stock is not available, we will send you a replacement product of similar price and quality. Should you not wish to keep it, a refund will be issued.
3 - Payment
3.1 - At the checkout, please ensure you always complete the Payment Confirmation and security steps in the Barclaycard Payment screen. Failure to do this, will lead to an automatic cancellation of your order.
3.2 - Your online account benefits from lower prices as payment is due at time of purchase. Please note that payment is only captured by Prestige Food and Wine Ltd after an invoice is raised, regardless of when the order was placed. We do this to allow potential changes to your order due to stock issues or variable weight products such as cheese and charcuterie.
3.3 - In the eventuality that items are added to your order manually or your order has to be placed manually (Standing orders, issues with log-in, etc), payment will automatically be due. In this instance we will capture the funds using bank-encrypted payment details. (We do not store your Credit/debit card information. Barclays payment gateway allows new transactions using Alias History to capture new payments). By having an online account, you are agreeing that payment will be captured at point of invoicing. If payment fails, your invoice becomes overdue. You will be contacted with payment options. Failure to keep your account up to date will lead to BLOCK OF FUTURE MANUAL ORDERS including standing orders.
3.4 - Refunds/credits. Where there is a need to compensate you for damaged items, missing items, or items not accepted by you, we will issue a refund back to the account from which you paid for the original order. This will take up to 3 working days from the day the relevant documents reach our accounts department. We do not issue credit notes to online accounts.
4 - Delivery
4.1 - Delivery days to your postcode are fixed. We will inform you as to which day we serve you as part of the account approval process. Delivery days are also visible and available for selection at the checkout.
4.2 - Deliveries to zones outside our fleet delivery routes are made using a palletised service (Up to 1200kg). There is a fixed delivery cost for this which varies according to location. You will be informed of cost before account approval.
4.3 - We deliver from 4am and aim to reach you as early as possible. Whenever possible we encourage customers to grant access to their premises outside business hours, so goods can be left in a secure environment. You can arrange this by emailing [email protected]. In cases where this is not possible please inform us of relevant delivery instructions.
4.4 - Reporting problems with delivery
4.4.1 - Whenever possible other than in situations where Prestige has been grated access to unstaffed premises, all deliveries must be checked and signed for by the business staff. Any issues noted after a delivery has been confirmed, must be reported to Prestige within 24 hours.
4.4.2 - In instances where Prestige has been granted access to unstaffed premises, the delivery must be checked by premises staff as soon as possible. Any issues with the delivery must be reported on the same day or no later than 24hrs.
4.4.3 - In very rare instances where an item is deemed not fit for consumption (Spoilt, damaged inside intact package, not up to usual standard) Prestige needs to be informed and whenever possible photographic evidence sent to Prestige WhatsApp. If possible, keep the items for collection.
5 - Terms and Conditions for Ordering Portal users
5.1 - If you are using www.prestigbuyonline.com as an ordering portal, paragraph 2, and 4 applies.
5.2 - Payment terms for those using the ordering portal remain as agreed. No payment is due at point of ordering. However, failure to comply with your payment terms can lead to your account being blocked.
5.3 - Any returns processed will be compensated as a CREDIT to your account as per original terms agreement.